Professional Skills for Administrators & Secretaries - Virtual Learning
Course Methodology
This particular Professional Skills for Administrators & Secretaries training course is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training course so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.
Course Objectives
By the end of this Professional Skills for Administrators & Secretaries training course you will be able to:
- Apply the skills and attributes of a first-class office professional in your workplace
- Present yourself more confidently
- Communicate effectively with managers, colleagues and all organisational
- Handle the difficulties and pressures of working in a modern office
- Prioritise, plan and manage time more efficiently
Target Audience
This DXB Institute Professional Skills for Administrators & Secretaries training course is suitable to a wide range of professionals but will especially benefit:
- Administrators
- Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Supervisors
- Business Support staff
Target Competencies
Organisational Impact
Delegates attending this Professional Skills for Administrators & Secretaries training course will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:
- Increased employee confidence and self belief
- Better interpersonal and communication skills
- Implementing more effective time management
- A more motivated and developed workforce
- The ability to deal with pressure in the workplace
Personal Impact
This Professional Skills for Administrators & Secretaries training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following:
- Increased visibility and recognition from others in the workplace
- The confidence to contribute more towards achieving workplace objectives
- Identifying personal strengths and areas where improvements are needed
- The skills to manage emotions and workplace stress
- How to deal with conflict in a positive way
- An understanding of how to handle competing priorities in a more effective manner
Course Outline
Competencies and Time Management
- Assessing prior Skills and Knowledge
- Competencies Required for Excellence as an Office Professional
- Perceptions, Attitudes and Beliefs – How they affect Performance
- Learning Styles / Thinking Styles – Your Strengths and Weaknesses
- Time Management Skills
Organising and Planning
- Goal Setting including Setting SMART Objectives
- Planning
- Mind Mapping
- Problem Solving and Decision Making
- Managing Meetings
Communication Skills
- Understanding Assertive Communication
- Dealing with Conflict and Aggression
- Listening Skills
- Questioning Skills
- Body Language and Its Importance in Building Effective Relationships
Team Working
- Conflict Management and Resolution
- Dealing with Difficult People
- Managing Upwards
- Workplace Stress Management
- Working Effectively as Part of a Team
Presentation Skills
- Telephone Skills
- Writing Skills
- Email Etiquette
- Presentation Skills
- Review of the Week
2026 Schedule & Fees
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| 15 Nov - 19 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | English | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | English | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | English | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 07 Feb - 11 Feb, 2027 | Online | Arabic | USD 2,000 | Book |
| 07 Feb - 11 Feb, 2027 | Online | English | USD 2,000 | Book |
| 21 Feb - 25 Feb, 2027 | Online | English | USD 2,000 | Book |
| 21 Feb - 25 Feb, 2027 | Online | Arabic | USD 2,000 | Book |
| 09 May - 13 May, 2027 | Online | English | USD 2,000 | Book |
| 09 May - 13 May, 2027 | Online | Arabic | USD 2,000 | Book |
| 23 May - 27 May, 2027 | Online | English | USD 2,000 | Book |
| 23 May - 27 May, 2027 | Online | Arabic | USD 2,000 | Book |
| 08 Aug - 12 Aug, 2027 | Online | English | USD 2,000 | Book |
| 08 Aug - 12 Aug, 2027 | Online | Arabic | USD 2,000 | Book |
| 22 Aug - 26 Aug, 2027 | Online | English | USD 2,000 | Book |
| 22 Aug - 26 Aug, 2027 | Online | Arabic | USD 2,000 | Book |
| 07 Nov - 11 Nov, 2027 | Online | English | USD 2,000 | Book |
| 07 Nov - 11 Nov, 2027 | Online | Arabic | USD 2,000 | Book |
| 21 Nov - 25 Nov, 2027 | Online | English | USD 2,000 | Book |
| 21 Nov - 25 Nov, 2027 | Online | Arabic | USD 2,000 | Book |
Face to Face Courses
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