IT Demand Management in the Modern Environment - Virtual Learning
Course Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in this training course & group discussions. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.
Course Objectives
By the end of this training course, participants will be able to:
- Understand and define service design in planning and optimization and lifecycle context
- Define processes across the service lifecycle pertaining to the Capacity management
- Understand Availability management as a capability to realize successful service design
- Define IT service continuity management as a capability to support business continuity management
- Implement Information security management as part of the overall corporate governance framework
- Define Planning, protection and optimization roles and responsibilities
- Appreciate Technology and implementation considerations
- Consider appropriate organizational roles and commercial considerations
Target Audience
This training course has been designed for senior executives, technical engineers and architects, business analysts and those involved in the technology, application development, risk mitigation and importantly marketing and sales people involved in product development sales and marketing.
This DXB Institute IT Demand Management in the Modern Environment training course is suitable to a wide range of professionals but will greatly benefit:
- Capacity Manager
- Availability Manager
- Change Management Personnel
- Security Administrators
- Applications Support Staff
- IT Operations Manager
- Network Control and Operation Personnel
- Business Continuity Manager
- Security Manager
- Service Portfolio Manager
- Supplier Relationship Manager
Course Outline
Planning Capacity and Optimisation
- An Overview of Planning and Opsonisation Management
- The Value of Capacity Management and Optimisation to the Business
- The role of Service Design Optimisation
- Key Service Design and Optimisation Principles
- Summary
Capacity Management
- An Overview of Capacity Management
- Capacity Management Principles and Best Practice Techniques
- Business Process Engineering for End to End Process Flow
- Design Components, Strategies and Operational Activities
- Benefits and Business Management Value
- Summary
Availability Management
- An Overview of Availability Management
- Availability Management Principles, Analytics and Best Practice Techniques
- Design Components, Strategies and Operational Activities
- Benefits and Business Management Value
- Summary
IT Service Continuity and Security Management
- An Overview of IT Service Continuity
- IT Service Continuity Management Principles, Strategies and Best Practice Techniques
- Measurement Models and Matrices
- Information Security Management for Principles of Demand Management
- Information Security Strategy and Best Practice Techniques
- Summary
Successfully Implementing Demand Management
- Detailed Analytical Review of Demand Management Principles
- How to effectively plan the entire process
- Stages to successful implementation.
- Organisational Roles and Responsibilities
- Commercial and Governance considerations
- Summary
- Continual Process Improvement
- The Future Trends in IT Quality Management
2026 Schedule & Fees
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| 15 Nov - 19 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | English | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | English | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | English | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 17 Jan - 21 Jan, 2027 | Online | Arabic | USD 2,000 | Book |
| 17 Jan - 21 Jan, 2027 | Online | English | USD 2,000 | Book |
| 28 Feb - 04 Mar, 2027 | Online | English | USD 2,000 | Book |
| 28 Feb - 04 Mar, 2027 | Online | Arabic | USD 2,000 | Book |
| 18 Apr - 22 Apr, 2027 | Online | English | USD 2,000 | Book |
| 18 Apr - 22 Apr, 2027 | Online | Arabic | USD 2,000 | Book |
| 30 May - 03 Jun, 2027 | Online | English | USD 2,000 | Book |
| 30 May - 03 Jun, 2027 | Online | Arabic | USD 2,000 | Book |
| 18 Jul - 22 Jul, 2027 | Online | English | USD 2,000 | Book |
| 18 Jul - 22 Jul, 2027 | Online | Arabic | USD 2,000 | Book |
| 29 Aug - 02 Sep, 2027 | Online | English | USD 2,000 | Book |
| 29 Aug - 02 Sep, 2027 | Online | Arabic | USD 2,000 | Book |
| 17 Oct - 21 Oct, 2027 | Online | English | USD 2,000 | Book |
| 17 Oct - 21 Oct, 2027 | Online | Arabic | USD 2,000 | Book |
| 28 Nov - 02 Dec, 2027 | Online | English | USD 2,000 | Book |
| 28 Nov - 02 Dec, 2027 | Online | Arabic | USD 2,000 | Book |
Face to Face Courses
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