ITIL 4 Foundation - Virtual Learning
This ITIL 4 Foundation training course provides professionals with a structured understanding of modern IT service management based on ITIL 4 concepts and principles. The course explains how organizations create value through services using the ITIL Service Value System and Service Value Chain. Participants will explore key ITIL concepts including value co-creation, service relationships, governance, and continual improvement. The training course emphasizes practical understanding of how IT services support business outcomes while maintaining operational efficiency and service quality. Participants will learn how ITIL practices help standardize service delivery, improve service reliability, and align IT operations with strategic objectives. The course also introduces service management practices such as incident management, problem management, change enablement, and service request management in modern digital environments.
The training course further develops understanding of IT-enabled operating models and how organizations integrate people, processes, and technology to deliver value. Participants will examine the Service Value Chain activities and how they interact to support service lifecycle management. The course explains guiding principles and their role in decision-making across service management environments. Participants will also learn how ITIL practices support collaboration between technical teams and business stakeholders. Additionally, the course covers service performance measurement, continual improvement, and operational effectiveness. By the end of the training course, participants will understand how to apply ITIL concepts to improve service delivery, strengthen governance, and enhance customer satisfaction across IT-enabled services.
This ITIL 4 Foundation training course will highlight:
Understanding ITIL 4 concepts and service value system
Exploring the service value chain and value co-creation
Applying ITIL guiding principles in service environments
Understanding ITIL management practices
Building IT-enabled operating models
5 Days
30 Sessions
Starting from USD 2,000
Available Face to Face
Course Methodology
This training course provides structured coverage of ITIL 4 concepts using practical service management scenarios and real-world service delivery environments. The methodology focuses on building understanding of service value systems, guiding principles, and management practices. Participants will examine service lifecycle considerations, governance structures, and operational service management requirements. The course emphasizes practical interpretation of ITIL guidance and its application within modern IT-enabled organizations.
Course Objectives
At the end of this ITIL 4 Foundation training course, you will learn to:
- Understand ITIL 4 concepts and service value system
- Describe how IT services co-create value
- Apply ITIL guiding principles in service scenarios
- Recognize key ITIL management practices
- Build understanding of IT-enabled operating models
Target Audience
This training course is designed for professionals involved in IT service management, service delivery, and IT-enabled business operations.
- IT Service Managers
- IT Support Professionals
- Service Desk Analysts
- IT Operations Staff
- Project Managers
- Business Relationship Managers
Target Competencies
Organisational Impact
This ITIL 4 Foundation training course will enable organisations to:
- Improve consistency in IT service delivery
- Align IT services with business objectives
- Enhance service governance and control
- Improve incident and change management effectiveness
- Strengthen collaboration across IT teams
- Support continual improvement culture
Personal Impact
Participants will develop:
- Understand ITIL 4 framework and terminology
- Apply service value system concepts
- Interpret ITIL guiding principles
- Understand ITIL management practices
- Improve service management knowledge
- Enhance IT service delivery understanding
Course Outline
Day 1
ITIL 4 Foundations & Key Concepts
- Introduction to ITIL 4 framework
- Service management concepts
- Value and value co-creation
- Service relationships
- Service offering and consumption
- Overview of ITIL service value system
Day 2
Service Value System & Guiding Principles
- Components of service value system
- ITIL guiding principles
- Governance in ITIL 4
- Continual improvement model
- Applying guiding principles
- Organizational culture and service management
Day 3
Service Value Chain
- Service value chain overview
- Plan activity
- Improve activity
- Engage activity
- Design and transition activity
- Obtain/build and deliver/support
Day 4
ITIL Management Practices
- Incident management
- Problem management
- Change enablement
- Service request management
- Service desk practice
- Service level management
Day 5
IT-Enabled Operating Models
- ITIL operating model concepts
- Service performance measurement
- Continual improvement integration
- Collaboration and value streams
- Service management metrics
- Applying ITIL in organizations
2026 Schedule & Fees
Course Fees Starting From
USD
2,000
| Date | City | Language | Price | Action |
|---|---|---|---|---|
| 15 Nov - 19 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 15 Nov - 19 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | English | USD 2,000 | Book |
| 22 Nov - 26 Nov, 2026 | Online | Arabic | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | English | USD 2,000 | Book |
| 29 Nov - 03 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | English | USD 2,000 | Book |
| 06 Dec - 10 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | English | USD 2,000 | Book |
| 13 Dec - 17 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | English | USD 2,000 | Book |
| 20 Dec - 24 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | English | USD 2,000 | Book |
| 27 Dec - 31 Dec, 2026 | Online | Arabic | USD 2,000 | Book |
| 10 Jan - 14 Jan, 2027 | Online | Arabic | USD 2,000 | Book |
| 10 Jan - 14 Jan, 2027 | Online | English | USD 2,000 | Book |
| 24 Jan - 28 Jan, 2027 | Online | English | USD 2,000 | Book |
| 24 Jan - 28 Jan, 2027 | Online | Arabic | USD 2,000 | Book |
| 11 Apr - 15 Apr, 2027 | Online | English | USD 2,000 | Book |
| 11 Apr - 15 Apr, 2027 | Online | Arabic | USD 2,000 | Book |
| 25 Apr - 29 Apr, 2027 | Online | English | USD 2,000 | Book |
| 25 Apr - 29 Apr, 2027 | Online | Arabic | USD 2,000 | Book |
| 11 Jul - 15 Jul, 2027 | Online | English | USD 2,000 | Book |
| 11 Jul - 15 Jul, 2027 | Online | Arabic | USD 2,000 | Book |
| 25 Jul - 29 Jul, 2027 | Online | English | USD 2,000 | Book |
| 25 Jul - 29 Jul, 2027 | Online | Arabic | USD 2,000 | Book |
| 10 Oct - 14 Oct, 2027 | Online | English | USD 2,000 | Book |
| 10 Oct - 14 Oct, 2027 | Online | Arabic | USD 2,000 | Book |
| 24 Oct - 28 Oct, 2027 | Online | English | USD 2,000 | Book |
| 24 Oct - 28 Oct, 2027 | Online | Arabic | USD 2,000 | Book |
Face to Face Courses
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